SupportTicketDetail

idinteger

numberstring

Example: TKT-20261015-0042

subjectstring

categorystring | nullnullable

Possible values: [billing, run_failure, listening_data, account, other, null]

prioritystring

Possible values: [low, medium, high, urgent]

statusstring

pending: support waits on the customer

Possible values: [open, in_progress, pending, resolved, closed]

assignedboolean

Someone at support picked it up

reference object | null

typestring

Possible values: [run, actor, listening_project]

idstring

labelstring | nullnullable

Actor slug (a run: its actor) or project name; null once it is gone

urlstring

Dashboard path

opened_by object | null

idinteger

namestring | nullnullable

messages_countinteger

Customer-visible messages

created_at(string | null)<date-time>nullable

updated_at(string | null)<date-time>nullable

Last activity

resolved_at(string | null)<date-time>nullable

closed_at(string | null)<date-time>nullable

messages object[]

The thread, oldest first. Staff-only internal notes are never included; staff appear without name.

Array [

idinteger

author object

kindstring

Possible values: [customer, staff, system]

idinteger | nullnullable

namestring | nullnullable

bodystring

created_at(string | null)<date-time>nullable

]

SupportTicketDetail

{
  "id": 0,
  "number": "TKT-20261015-0042",
  "subject": "string",
  "category": "billing",
  "priority": "low",
  "status": "open",
  "assigned": true,
  "reference": "Unknown Type: object,null",
  "opened_by": "Unknown Type: object,null",
  "messages_count": 0,
  "created_at": "2024-07-29T15:51:28.071Z",
  "updated_at": "2024-07-29T15:51:28.071Z",
  "resolved_at": "2024-07-29T15:51:28.071Z",
  "closed_at": "2024-07-29T15:51:28.071Z",
  "messages": [
    {
      "id": 0,
      "author": {
        "kind": "customer",
        "id": 0,
        "name": "string"
      },
      "body": "string",
      "created_at": "2024-07-29T15:51:28.071Z"
    }
  ]
}