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SupportTicket

A support ticket of the acting account (cslant/support). Reads need support.view, writes support.manage.

idinteger
numberstring
Example: TKT-20261015-0042
subjectstring
categorystring | nullnullable

Possible values: [billing, run_failure, listening_data, account, other, null]

prioritystring

Possible values: [low, medium, high, urgent]

statusstring

pending: support waits on the customer

Possible values: [open, in_progress, pending, resolved, closed]

assignedboolean

Someone at support picked it up

reference object | null
typestring

Possible values: [run, actor, listening_project]

idstring
labelstring | nullnullable

Actor slug (a run: its actor) or project name; null once it is gone

urlstring

Dashboard path

opened_by object | null
idinteger
namestring | nullnullable
messages_countinteger

Customer-visible messages

created_at(string | null)<date-time>nullable
updated_at(string | null)<date-time>nullable

Last activity

resolved_at(string | null)<date-time>nullable
closed_at(string | null)<date-time>nullable
SupportTicket
{
  "id": 0,
  "number": "TKT-20261015-0042",
  "subject": "string",
  "category": "billing",
  "priority": "low",
  "status": "open",
  "assigned": true,
  "reference": "Unknown Type: object,null",
  "opened_by": "Unknown Type: object,null",
  "messages_count": 0,
  "created_at": "2024-07-29T15:51:28.071Z",
  "updated_at": "2024-07-29T15:51:28.071Z",
  "resolved_at": "2024-07-29T15:51:28.071Z",
  "closed_at": "2024-07-29T15:51:28.071Z"
}